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- 11080 Old Roswell Rd, Roswell, GA 30076
- +1 678 740 2400
- support@lizoluxehair.com
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F.A.Q.
If you don’t find the answer you’re looking for, our friendly customer support team is always here to help. Feel free to reach out via email at support@lizoluxehair.com or visit our Contact Us page for further assistance.
What makes Lizo Luxe Hair unique?
Lizo Luxe Hair offers 100% raw, unprocessed human hair that is personally sourced to ensure the highest quality. Our hair bundles are known for their fullness, shine, and smooth consistency, providing a luxurious and natural look that enhances your beauty and confidence.
What products do you offer?
We offer a range of premium hair products, including raw hair bundles, wigs, frontals, extensions, and closures. Our best-selling product is the Brazilian Raw hair bundle, renowned for its ability to bleach effortlessly to 613# while maintaining its superior quality.
Do you offer installation services?
Yes, we provide professional installation services to ensure your Lizo Luxe Hair looks flawless. You can book an appointment through our website or by contacting our customer service team.
Do you offer discounts or promotions?
Yes! We offer a 10% discount when you subscribe for our newsletter. Stay tuned to our newsletter and social media channels for the latest promotions and special offers.
How do I place an order on your website?
Placing an order with Lizo Luxe Hair is simple! Browse our products, select the item(s) you want, choose your desired options (length, texture, etc.), and click “Add to Cart.” Once you’re ready, proceed to checkout, where you can enter your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your payment information is processed securely to ensure your privacy and protection.
Do you offer custom orders?
We do offer custom orders for specific lengths, textures, or other preferences. Please contact our customer support team to discuss your requirements, and we’ll do our best to accommodate your request.
What are the shipping options and costs?
We offer several shipping options to meet your needs, including standard and express delivery. Shipping costs vary based on your location and the shipping method chosen. Detailed information can be found on our Shipping Policy page.
How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can reach us via email at support@lizoluxehair.com or through our Contact Us page.
How do I initiate a return or exchange?
To initiate a return or exchange, please refer to our Refund Policy and contact our support team at support@lizoluxehair.com within 7 days of receiving your order. We will provide you with the necessary instructions for returning the product.
How do I care for my Lizo Luxe Hair?
To maintain the quality and longevity of your Lizo Luxe Hair, we recommend washing your hair regularly with sulfate-free shampoo and conditioner, avoiding excessive heat, and using a wide-tooth comb to detangle. Store your wigs and extensions in a cool, dry place when not in use.
Can I cancel my order after it has been placed?
If you need to cancel your order, please contact us immediately. Orders can only be canceled before they have been shipped. Once an order is shipped, it cannot be canceled, but you may initiate a return following our Refund Policy.
